Lion Air is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating is for cabin and ground staff.
“Lion Air (Indonesia) operates domestic and regional international flights. Customers need to be aware of strict baggage allowances to avoid extra charges. The cabin product is fair, seats average 29-inch seat pitch, but condition and cleanliness of cabin interiors is a problem and better attention is needed. Cabin staff service is fairly good and friendly, but airport service can be very poor. The 3-Star rating is marginal and may be subject to revision and/or downgrade.”
Lion Air Rating Analysis
Cabin Staff Service | 3-Star
The Lion Air Rating Analysis shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Airways Office cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.